I have just recently started using products with active ingredients, how should I start applying it?
When starting new skincare products, first patch test (preferably behind the ear) to ensure that you do not experience any adverse reactions to the product. If the patch test is successful, you may apply the product following our product instructions (please find instructions on the product packaging or on our website under Products – Directions).
If you initially experience sensitivity, try applying your moisturiser first followed by the new product to build tolerance to the active ingredients. Depending on the active ingredient, introduce the new product to your routine gradually, by applying only twice a week increasing application weekly.
I can’t get my product to dispense. What should I do?
All of our products are packaged in airless containers to keep the formulas stable, fresh and hygienic. You may have to pump it multiple times before the first use to get the product flowing. If you have pumped the dispenser repeatedly and it is still not dispensing, it may have a faulty component. Please email orders@dermaetal.com to let us know what happened and if we cannot help you fix it, we will initiate an exchange and send you a product that works.
Can I experience irritation with your products?
Our products are carefully formulated with sensitive skin in mind. Many hours of consideration has gone into formulating with active ingredients, at optimal concentrations, that do not cause irritation. In addition, our products do not contain any fragrances, essential oils or drying alcohols. However, all skincare products may cause irritation depending on the individual. If irritation or sensitivity persists when using our product(s), please discontinue use and consult a healthcare professional.
Please note that if you are allergic to aspirin (acetylsalicylic acid), our Emulsion Facial Cleanser contains 2% salicylic acid which is the principal metabolite of aspirin.
Why am I experiencing breakouts after using your products?
You may be experiencing breakouts as a result of purging. Skin purging is a temporary reaction to a specific active ingredient that can cause breakouts, peeling, and dry and flaking skin. It usually occurs when introducing new skincare products into your routine. Once your skin has built tolerance to the ingredient(s), purging will reduce. This may be avoided by introducing the product gradually into your skincare routine. However, if you experience an adverse reaction or continued irritation with our product(s), immediately discontinue use.
Do any of your products contain nuts or soy ingredients?
The only product that contains a nut product is the Ceralief Cloud Cream which contains shea butter, however, unlike most tree nut products, it’s very low in the proteins that can trigger allergies. Please visit the Ingredient Dictionary for specific ingredient details or the INCI lists on the individual product pages.
Do you have samples?
Unfortunately, we currently do not have samples. However, in our product descriptions, we advise you on which product is best suited for your skin type and/or concern. You can also opt to purchase our 15 mL travel-sized products to see how they work for you. We hope to be able to offer you samples of our products in the near future!
Are your products safe to use during pregnancy or breastfeeding?
Our products should be safe to use during pregnancy and breastfeeding. However, for your safety, we suggest you consult your healthcare provider before introducing any new products into your skincare routine.
I just purchased DERMA et al. product range, can I apply them together and what would my skincare routine be?
Please note that when introducing new products to your skincare routine, do so one at a time, each after a period of a few days. This is to reduce sensitivity and to ensure that all products do not cause irritation. The order of product application is as follows: 1) Emulsion Facial Cleanser, 2) Ceralief Cloud Cream, 3) Barrier Defense Serum, 4) Advanced Hyperpigmentation Treatment. Please visit the Bundle Product pages for more information.
What is the shelf life of your products?
Our products have a shelf life of 6 months. Please store products in a cool, dry place to prolong product efficacy and stability.
Do you have brand ambassadors?
We currently do not have any brand ambassadors. We hope to collaborate with many entities in the future as we continue to establish our brand identity.
Can I become a product tester for your brand?
Yes, we love customer feedback and engagement! Be sure to follow our social media accounts to stay updated on our exciting news and customer engagement opportunities.
